Privacy Policy

Last updated: 21.02.2026

Introduction

This Privacy Policy explains how ricky-casinoonline.com (“we”, “us”, “our”, or the “Website”) collects, uses, stores, and protects your personal information when you use our online gambling and related services (the “Services”).

For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and relevant Australian privacy and gambling regulations, we act as a data controller in respect of your personal data. This means we determine the purposes and means of processing your personal information.

Because we provide gambling and betting-related services, we have legal obligations to process certain personal data, including for:

Compliance with anti-money laundering and counter-terrorism financing (“AML/CFT”) regulations;
Age verification and responsible gambling obligations;
Fraud prevention and security.

By registering an account on ricky-casinoonline.com, by using our Services, or by otherwise providing us with personal information, you:

Confirm that you have read and understood this Privacy Policy; and
Consent to the collection, use, and processing of your personal data as described in this Privacy Policy, to the extent that such consent is required under applicable law.

If you do not agree with this Privacy Policy, you should not use our Website or Services.

You can contact us at any time regarding this policy or your personal data at: [email protected].

Information We Collect

We collect different types of personal information to operate our Website, provide gambling services, and comply with legal requirements.

Personal Identification and Contact Details

Full name
Date of birth
Residential address
Email address
Telephone number
Country of residence
Username and account ID

Account and Transaction Information

Account registration details and settings
Deposit and withdrawal history
Wagering and game activity
Account balances and bonuses
Payment method details (e.g., partially masked card numbers, e-wallet identifiers – we do not store full card numbers when processed by PCI-compliant providers)
Records of responsible gambling tools you activate (e.g., deposit limits, self-exclusion)

Verification and KYC (Know Your Customer) Documents

To comply with AML/CFT and age verification requirements, we may request and process:

Government-issued ID (passport, driver’s licence, national ID card)
Proof of address (utility bill, bank statement, or similar)
Payment method ownership verification (e.g., redacted bank statement or card copy)
Any additional documentation reasonably required to verify your identity, source of funds, or residency

Correspondence and Communications

Emails and messages you send to [email protected]
Live chat transcripts and call records (where applicable)
Internal notes relating to your support tickets and account
Responses to surveys, feedback forms, and complaint submissions

Technical and Usage Data

IP address and approximate location derived from it
Device identifiers and device type (e.g., mobile, desktop, OS, browser type and version)
Access times and dates
Pages visited, links clicked, and gameplay logs
Login/logout timestamps
Technical logs and diagnostic data related to system errors and security events

Marketing and Preference Data

Subscription status for newsletters, promotions, and SMS
Records of your marketing consents and opt-out preferences
Information about the effectiveness of marketing campaigns (e.g., whether you opened an email or clicked on a promotion)

We may also collect or create aggregated and anonymised data derived from your personal data (e.g., statistical reports). This data does not identify you personally and is not considered personal data under GDPR.

How We Use Your Information

We process your personal data for the following purposes and legal bases:

Provision of Services and Contractual Necessity

Creating and managing your player account
Processing deposits, bets, game participation, and withdrawals
Verifying your identity and eligibility to use gambling services
Providing customer support and resolving queries or disputes
Operating loyalty programs, bonuses, and promotions

Legal and Regulatory Obligations

We are required by law and regulation to:

Conduct identity verification, age verification, and KYC checks
Carry out AML/CFT screening and monitoring of transactions
Assist law enforcement and regulatory bodies, when legally required
Apply responsible gambling measures (e.g., self-exclusion, limits, affordability checks where applicable)
Maintain accounting and statutory records for mandated retention periods

Fraud Prevention and Security

Detect, prevent, and investigate fraudulent or suspicious transactions
Monitor accounts for collusion, bonus abuse, chargeback risk, and other prohibited activities
Ensure network and information security, and protect against hacking, DDoS, or other attacks
Enforce our Terms and Conditions and protect our legal rights

Legitimate Interests

Where we rely on legitimate interests, we balance those interests against your rights and freedoms. Our legitimate interests include:

Improving the functionality, performance, and security of our Website
Analysing player behaviour to enhance products and user experience (e.g., game offerings, interface design)
Conducting internal reporting, analytics, and statistical research on an aggregated basis
Defending and exercising legal claims

Marketing and Promotions (Consent/Legitimate Interest)

With your consent where required, or where permitted by law:

Sending you promotional emails, SMS, or in-site messages about new games, bonuses, and offers
Personalising marketing communications based on your preferences and activity
Conducting surveys and feedback requests to improve our Services

You can withdraw your consent or object to marketing at any time (see “Marketing Communication” below).

Marketing Communication

We may use your contact details (such as email and phone number) to send you:

Welcome offers and sign-up bonuses
Regular promotional campaigns and newsletters
Information about new games, tournaments, and features
Special offers tailored to your previous gameplay or preferences

How to Manage or Opt Out of Marketing

You can control your marketing preferences at any time by:

Clicking the “unsubscribe” link in our marketing emails;
Adjusting your communication settings in your account profile (where available); or
Contacting us at [email protected] with your request.

Please note:

Even if you opt out of marketing, we may still send you service-related communications, such as account notifications, changes to terms, security alerts, and transactional emails (e.g., deposit confirmations).

Obtaining Personal Information

We obtain personal information from:

Directly from You

When you register an account or update your profile
When you make deposits, place bets, or play games
When you contact our customer support team or participate in surveys
When you provide KYC and verification documents

Automatically via Our Systems

Through cookies and similar technologies (see “Cookie Policy” below)
Through server logs and application logs when you access our Website

From Third-Party Sources

Identity verification and KYC/AML service providers
Payment service providers and financial institutions
Game providers and platform partners (limited to transaction and gameplay data)
Marketing affiliates or advertising partners, where they lawfully share information about your referrals or interactions with our ads

We ensure that any third-party data sources comply with applicable data protection laws when providing us with your personal information.

Data Recipients

Your personal data is accessed only by those who need it for the described purposes, including:

Internal departments such as customer support, payments, compliance, risk, marketing, and IT/security
Group companies or affiliated entities involved in operating or supporting the Website and Services
Authorised staff members who are subject to confidentiality obligations and have received appropriate training on data protection and security

Access to your personal data is strictly limited to what is necessary for each role.

Releasing Data to Third Parties

We do not sell your personal data. However, we may share your information with third parties in the following circumstances:

Service Providers and Processors

Payment processors and banks (to process deposits, withdrawals, and chargebacks)
Game and platform providers (to enable gameplay, resolve technical issues, and calculate winnings)
KYC/AML and identity verification providers
IT infrastructure and hosting providers
Email/SMS and marketing service providers
Analytics and anti-fraud solution providers

These third parties act as data processors or independent controllers under strict contractual obligations to protect your data and only process it for specified purposes.

Legal and Regulatory Disclosures

We may disclose your information where required by law or regulation, including to:

Law enforcement agencies, courts, and regulatory authorities
Gambling regulators and supervisory authorities
AML/CFT agencies and financial intelligence units

We will only share the minimum amount of data required and will verify the legality of each request where reasonably possible.

Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or part of our business, your personal data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.

Cross-Border Transfers

Where your data is transferred outside the European Economic Area (EEA) or Australia, we ensure that appropriate safeguards are in place (such as standard contractual clauses or equivalent protections) in accordance with GDPR and relevant local laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal obligations.

Due to AML/CFT and gambling regulations, we are typically required to retain key account, identity, and transactional data for at least five (5) years after the closure of your account or your last transaction, whichever is later.
Certain data may be retained longer if required to resolve disputes, enforce our Terms and Conditions, or comply with other applicable legal requirements.

After the mandatory retention period:

We will either securely delete or irreversibly anonymise your personal data, unless we have a continuing lawful basis to retain it.
Subject to legal restrictions, you may exercise your right to erasure and request that we delete personal information that is no longer required.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration, including:

Secure ID and password protection for your account
Encryption of data in transit using TLS/SSL and, where appropriate, encryption at rest
Firewalls, intrusion detection/prevention systems, and anti-malware tools
Access controls and role-based permissions for staff
Regular security reviews, audits, and monitoring of systems
Staff training on data protection, privacy, and information security

While we take all reasonable steps to protect your data, no system can be completely secure. You are responsible for:

Keeping your login details confidential;
Using strong, unique passwords; and
Not sharing your account with others.

If you suspect any unauthorised use of your account, notify us immediately at [email protected].

Your Rights & Contacting Us

Subject to applicable law (including GDPR), you have the following rights regarding your personal data:

Right of access – to obtain confirmation whether we process your data and to receive a copy of it.
Right to rectification – to request correction of inaccurate or incomplete information.
Right to erasure – to request deletion of your personal data where no longer necessary or where consent is withdrawn (subject to legal retention obligations).
Right to restriction of processing – to request limited use of your data in certain circumstances.
Right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Right to object – to object to processing based on our legitimate interests, including profiling, and to object at any time to processing for direct marketing.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of previous processing.

To exercise any of these rights or for any questions regarding this Privacy Policy, contact us at:

Email: [email protected]

We will respond to your request in accordance with applicable legal timeframes and may need to verify your identity before acting on your request.

Right to Lodge a Complaint

If you believe that we have infringed your data protection rights, you have the right to lodge a complaint with:

A competent data protection supervisory authority in the EU (if applicable to you under GDPR); and/or
The relevant privacy regulator in your jurisdiction (for example, the Office of the Australian Information Commissioner in Australia).

Our Website uses cookies and similar technologies to ensure proper operation, enhance user experience, and support marketing and analytics.

What Are Cookies?

Cookies are small text files placed on your device when you visit our Website. They allow us to recognise your device and store certain information about your preferences or actions.

Types of Cookies We Use

Essential Cookies
- Required for the operation of the Website and Services.
- Enable basic functions such as page navigation, secure login, and transaction processing.
- Without these cookies, the Website may not function properly.
Functional Cookies
- Remember your preferences (e.g., language, region, login details) to provide a more personalised experience.
- Improve usability and convenience but are not strictly necessary.
Advertising and Analytics Cookies
- Help us understand how visitors use the Website (e.g., pages visited, time spent).
- Allow us and our partners to deliver and measure targeted advertisements based on your interests and interactions.
- May be set by third-party providers (such as analytics or ad networks).

Managing Cookies

You can manage or disable cookies through:

Your browser settings (e.g., blocking or deleting cookies); and/or
Cookie consent tools or banners on our Website (where provided).

Please note that disabling certain cookies, especially essential or functional cookies, may impact the performance and usability of the Website and may prevent you from using some features.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services we offer. Any material changes will be posted on this page with an updated “Last updated” date.

You are encouraged to review this Privacy Policy periodically. Continued use of the Website after any changes signifies your acceptance of the updated policy.